The surgery now offers a wide range of appointment types with a variety of different practitioners at the surgery. Because of this when booking an appointment you may be asked by the reception team what your appointment is for. Please be rest assured that this is purely for the purpose of directing you to the appropriate service and anything you do say will be kept within our strict confidentiality policies.
Urgent appointments for most minor ailments will now be booked with our Clinical Pharmacist service for a telephone appointment call back within 48 hours. There will not be a possibility of speaking with or visiting the GP if you are unwell with any minor ailment.
Urgent same day appointments with the GP's will still be available for those that do not meet the criteria to be booked with the Clinical Pharmacist.
To request an urgent appointment, please call or visit the surgery at 8am any day Monday to Friday.
Please see here for more information on Urgent Appointments.
Routine GP Appointments
To request a routine appointment you can:
- Phone us Monday to Friday 8am to 6.30pm.
- Visit the surgery and speak with a receptionist.
- Use the NHS App or other online provider
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Should You Need To Cancel Your Appointment, Here’s How:
- By telephone – appointments line 020 8777 1293 (we know this can be busy but do please persist)
- By visiting the surgery and speaking to reception during our opening hours.
- If the appointment was booked online, it can be cancelled online also.
- Use our online form to cancel your appointment
Information on Did Not Attends (unattended appointments)
Online Appointment Booking
You can book an appointment online by using the NHS App, Patient Access or a range of other online servce providers.
For more details on this please click here.
Our Social Prescriber via the Hayewick PCN (Primary Care Network) is available to help with the following:
Money worries, loss of a loved one, unhappy where you live, problems finding work, making healthy lifestyle changes, feeling lonely, living with a long term health condition.
You can book an appointment with Erica via reception where they will complete a short referral form, you do not need to see a GP to be referred.
Blood Test Appointments
The surgery now offers blood test appointments with our HCA Lorraine on a Monday, Tuesday and Wednesday morning. Appointments are only released 2 weeks in advance. You may still get a blood test quicker by booking your appointment through the Bromley GP Alliance as detailed on your blood test form. To book a blood test at the surgery please call us and enquire with reception.
If your illness prevents you from attending the surgery, a home visit can be arranged by telephoning the surgery before 10.30am. Urgent calls will be referred to the duty doctor. You may be advised that the doctor will telephone you to discuss your need for a home visit. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.
Home visits are usually carried out by a GP from the surgery between 2.00pm to 4.00pm, athough this time may vary. In the case that a GP may not be able to attend for the booked home visit, the surgery will do a referral to the Rapid Response Team, which will mean a registered Doctor or Nurse visiting who do not work at the surgery.
To make your visit to the surgery easier, we have an automated arrivals screen in the waiting room. When used, it will announce your arrival electronically rather than booking in at the reception desk.
Our receptionists will answer your phone calls, make appointments and handle any enquiries, along with doing the prescriptions and much more work that is done in the background that no one sees. They are there to help you but their job is extremely demanding, so please help them by understanding the problems they face when trying to please everyone. They may occasionally need to ask for some medical details if they feel your enquiry can be dealt with by speaking to a doctor on the telephone, but they will always treat what you say with the utmost confidentiality. They aim to be pleasant and courteous at all times.
Interpreting and Translation Support
The Practice has a professional translating service to offer translation for patients whose first language is not English.
The service can also provide a BSL interpreter to provide sign language for patients with hearing difficulties.
Please advise Reception when making an appointment that you require this support, so this can be arranged for your appointment.